Finally, he shouted “ARE YOU GOING TO LISTEN TO ME?” I replied calmly, “no, I won”t be listening to you now, but…” and he hung up. But each time I asked why, I got yelled at to hit the ok button some more. He didn”t actually hear that part because he was shouting over me to “not worry” and to push ok. #2) Do I hit cancel then, since you”ve got remote access? Him: no Me: This is not a personal laptop, this is for professional work and I must be careful what I allow to remote in. #1: does this “premium” cost more? He wouldn”t tell me. My question was simply why I was seeing an offer to “escalate” to premium even though there was a window open indicating the representative was being allowed in remotely to set up. I genuinely could not understand and had to request that he repeat himself twice. I reached two separate representatives: the first hung up on me before I could ask for escalation to a supervisor. I am posting my experience of being hung up on THREE times in an effort to understand the install. I cannot, and now will not, be utilizing this software. Infected! Do not buy piriform ccleaner do not buy! Infected Piriform/ccleaner has no responsive customer service, I searched for hours for contact and finally found two deeply obscured – there was no reponse to my pleas for help! During this scare I discovered that just under a year ago avast bought out piriform and purposely infected all the products so as to increase sales of avast products! Fraud and dishonor – even among the producers of good software products is very alive and rampant! Do not buy piriform/ccleaner products – they are infected! But i’m out twice the price of the ccleaner anmd a fullk day’s aggravation and fear of loss of my system. To save it I had to find and buy a special uninstall program software that cost the same as the ccleaner did! It worked – saved my computer. I just downloaded the renewed subscription and fpoujnd theosftware to be infected – I nearly lost my computer. Do not buy piriform/ccleaner products – infected! I have used and recommended piriform’s ccleanerproducts for about two years, they have been very good.
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